FREE UK DELIVERY & EUROPE SURCHARGES

OUR DELIVERIES

 

Royal Mail & Parcelforce logos

 

SUMMARY 

We use Parcelforce and Royal Mail for all of our FREE and expedited delivery services and for European orders. This gives our customers all the benefits of comprehensive, high quality, reliable services and a support infrastructure of over 11,000 local Post Offices.
There are surcharges for deliveries to European countries which are detailed below and added automatically at check out. If your country does not appear on the list below, email us at info@horseward.co.uk and we will be delighted to provide a quote.
 
EUROPE POSTAL SURCHARGES Under 250 grams Under 500 grams Under 750 grams Under 2 KG Over 2 KG
CHANNEL ISLES (Jersey & Guersney) £2.50 £3.00 £4.00 £5.00 £5.00
IRELAND (Republic of) £2.50 £3.00 £4.00 £5.00 £8.50
BELGIUM and LUXEMBOURG £2.50 £3.00 £4.00 £5.00 £7.00
NETHERLANDS £2.50 £3.00 £4.00 £5.00 £5.00
FRANCE and MONACO £2.50 £3.00 £4.00 £5.00 £8.50
DENMARK £2.50 £3.00 £4.00 £5.00 £7.00
GERMANY £2.50 £3.00 £4.00 £5.00 £7.00

 

 HOW LONG DOES IT TAKE?

Our free weekday delivery service is dispatched the next working day, by Royal Mail for small packages and through Parcelforce for larger parcels. You should receive your order the next working day after that e.g. order on Monday for delivery on Wednesday/ order Friday for Tuesday delivery etc.
If you want a Parcelforce item to be delivered on a Saturday there is an extra charge of £7.50 and you will need to order it before 10am on Friday.
Delivery times to Europe vary but packages should be with you in 2 to 3 working days.
For more information, qualifications and exceptions read on......

FREE DELIVERY

Provided you place your order before 9pm your goods will be dispatched the next working day and should therefore arrive with you the next working day after that. See below for exceptions (EXTENDED DELIVERY TIMES & AVAILABILITY OF SERVICES).
We fully expect to dispatch the following day and will attempt to contact you if this is not possible. This should not be taken as a guarantee. As this is a free service,  we also offer no compensation for delays to your parcel in transit.

 

EXTENDED DELIVERY TIMES & AVAILABILITY OF SERVICES

For some remote areas, deliveries will take longer and the Saturday Parcelforce service might not be available (you probably know this already if you are in one of those areas!) If you are not sure, please check this useful Parcelforce Worldwide Guide.
 
If in doubt, try an order using the FREE DELIVERY method. If this arrives within the allotted time, the Saturday service is probably also available for future orders. Alternatively, give Parcelforce Customer Service team a call on 0344 800 4466 in the UK. Calls are charged at local rate.